Professional Adult Social Care Referral Form

This form is for professionals working with individuals over 18 years who are having difficulty looking after themselves or managing day-to-day activities.

Our Access, Advice and Information Team is your first contact for social care support (excluding transition referrals). We are dedicated to helping you get the right support, at the right time.

What We Do

• Receive Referrals: We handle all new referrals for adult social care, ensuring your enquiry is directed appropriately.
• Initial Assessments: Our team carries out building on strengths conversations—an initial assessment to help us understand your needs.
• Interim Support: If needed, we can commission interim packages of care to ensure support is in place quickly.
• Equipment & Technology: We offer simple equipment and consider technology solutions to assist you in maintaining your independence.
• Connecting You: We refer to external agencies such as the Community Wellbeing Hub, making sure you can access the full range of support available.
• Next Steps: If a more detailed assessment is needed for long-term support, we transfer your case to the most appropriate Adult Social Work Service or Occupational Therapy Team, including arranging appointments at our OT Assessment Centre.

How We Support You

We believe in building on your strengths and working with you to find the best possible solutions. Our team is here to provide information, guidance, and practical help every step of the way.

The form should take 15 to 20 minutes to complete. You can save the form and return to it later via your portal account.

This form is not for:

• Emergency situations: call 999 if you, or an adult you're referring, needs urgent attention
• Reporting safeguarding concerns such as abuse and neglect: you'll need to complete a safeguarding form: (Click here for safeguarding referral form)

By submitting this portal form, we will receive your referral instantly. You'll receive an automated email to confirm this. If you prefer to get in touch with us to discuss an enquiry, you can call us on 01225 394570.

For further information, support and independent signposting, please visit our BANES Livewell site below.

(Click here to access BANES Livewell)